Shipping & Returns

All orders should arrive within 7-10 business days upon placing your order. We take care of the shipping on all orders, please contact us for more shipping options or large quantites.

*Items ordered together may not arrive together. We only ship to the US, Canada and Mexico at this time.

Please do not hesitate to contact us with any questions about shipping and handling to: 

Our business hours are Monday through Friday 10:00 am to 6:00 pm (EST).


If you're not completely satisfied with your purchase from Jan, we'll offer you an exchange or refund within 30 days of purchase. We offer free shipping, we just ask that you send it back yourself.

Please note, most of our products are hand-made, which can result in variation of color, size and inconsistencies, no two items are the same.



Email: ASAP and we will try our best to stop payment and the shipment from leaving our warehouse.


We can follow directions, just email us. Perfect for the holidays, bridal parties, birthdays, etc.

All of our products are packaged and presented with care and shipped in white boxes with Jan branding and tissue paper.